Privacy Policy

Information We May Collect

Depending on how you use our website, we may receive information that you voluntarily provide to us.

• Name
• Country or location information
• Email address
• Device information
• IPTV player information
• Information included in a support request
• Other information you choose to provide

We may also receive basic technical information associated with your visit, such as browser type, device information, IP address, pages visited, and general website usage information.

How We Use Information

Information provided through our website may be used for purposes such as:

• Responding to customer questions and requests
• Providing customer support
• Helping with IPTV plans and subscription questions
• Helping identify suitable devices or IPTV players
• Providing setup guidance
• Processing requests submitted through the website
• Improving our website and user experience
• Maintaining website security and functionality

Free Trial Information

If you submit a free trial request, the information you provide may be used to understand your request, contact you, identify your device or player, and provide appropriate assistance.

Information submitted through the free trial form may include your name, country, email address, IPTV player, and device.

Communication and Support

When you contact us by email, WhatsApp, or another available communication channel, we may use the information you provide to respond to your request and provide customer support.

Please avoid sending unnecessary sensitive or confidential information through customer support channels.

Information Sharing

We do not intend to sell personal information submitted through our website.

Information may be shared with service providers or third parties where reasonably necessary to operate the website, process requests, provide services, maintain security, or comply with applicable law.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to support website functionality, understand website usage, remember certain preferences, and improve the user experience.

Your browser may allow you to manage, block, or delete certain cookies. Disabling cookies may affect some website functionality.

Third-Party Services

Our website may use third-party services for functions such as payment processing, website analytics, communications, security, hosting, embedded content, or other website functionality.

These third parties may process information according to their own privacy policies and terms.

Payment Information

If you make a payment through a third-party payment provider, payment information may be processed directly by that provider.

We may receive limited information related to a transaction, such as confirmation or transaction status, depending on the payment method and provider used.

Data Security

We take reasonable steps to protect information handled through our website and support channels.

However, no method of transmission over the internet or method of electronic storage can be guaranteed to be completely secure.

Data Retention

Information may be retained for as long as reasonably necessary to provide services, respond to requests, maintain business records, resolve disputes, prevent misuse, or comply with applicable legal obligations.

Your Privacy Choices

Depending on applicable privacy laws, you may have rights regarding personal information we hold about you.

These rights may include requesting access to, correction of, or deletion of certain personal information, subject to applicable legal requirements and limitations.

To make a privacy-related request, please contact us using the information provided below.

Children's Privacy

Our website is not intended to knowingly collect personal information from children.

If you believe that a child has provided personal information through our website, please contact us so that the situation can be reviewed.

International Visitors

Our website may be accessed by visitors from different countries, including Canada, the United States, the United Kingdom, and other locations.

Privacy rights and requirements may vary depending on where you are located. We aim to handle personal information responsibly and in accordance with applicable requirements.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices, or applicable requirements.

When changes are made, the updated version will be posted on this page with a revised "Last updated" date.